Finance Call Centre Career Guide and Counseling

Question: Looking for full time eve job from 8pm in call centre/operations.Does anyone know companies/ agencies to call? I am from a finance operations background with extensive experience and want to stay in management or a senior position that pays well. I work during the day but since having a baby want to get evening work but do not know of any agencies or companies that I can contact. There must be some companies that have management/senior or executive jobs on an evening as some companies especially call centres are opening up to 24hrs. If I can get some contacts then I can apply and/or send my CV to them. Thank you. Please note I live in London UK.

Answer: why don't you apply at Bank of Americas call centers they pay extremely will and have great benefits .

Question: Is there a way to find out which companies use foreign call centres? I want to know if there is a list anywhere that anyone is aware of. Im thinking of starting my own little campaign to encourage people to boycott these companies . I understand the need to cut corners, but at whos expense? We all know the cold calls can be a pain, and registering with the TPS often doesnt work. Up till this week I was polite & said no in a nice way. Then I got one of those "help with your finances" type calls. I politely explained that as my partner is ill at the moment we are unable and unwilling to take a loan, we are in debt and cannot get insurance. The response floored me even though I am usually unshockable. "Well, madam, if you take out a loan you can clear your debts or even cure him" Apart from the usual assumption that my partner is male which she isnt, I was gobsmacked at the suggestion that her condition (cancer) could be cured by agreeing to a loan, having calmed down I wonder if Cancer Research know of this miracle. If anyone knows of a list ....x

Answer: I do not think that you will find companies very eager to tell you if they use a foreign call centre. It is hardly a recommendation for them, the fact that they are putting U.K. staff out of work and then engaging foreign staff. I find it very difficult to understand the accent of Indians/Pakistanis, so now I don`t embarrass myself or them by trying, once I hear the accent, I apologise and end the conversation.

Question: How to get a finance career? I have five years experience in admin and call centre, I am looking to be a credit controller. Everyone wants experience, so how do I get my foot in the door? Are there national recognised courses I can do? Or would it be worth while going back to uni and doing accountacy? But again, experience is needed..

Answer: Firms usually ask for experience but there is a lack of finace staff around at the moment so make sure your CV is up to date and well presented and make those applications. Also it may be a good idea to speak to a finance recruitment agency, they will look at your CV and tell you about what jobs you might be suitable for. I would not recommend going back to uni, but numerous collages offer ACCA or CIMA qualifications which you can do unit at a time and will show potential employers that you are dedicated and have the skills they are looking for. Good luck with the job hunt.

Question: why do companies think call centres abroad work? ive just had paul from god knows which finance company trying to sell me money at one point i started to reply in french and then spanish but he just kept on at me who would ever take money from these fools they cant even speek english

Answer: Beats me, they do not seem to understand what you are talking about if you go off the 'script'. It is much better to talk to a call centre in the UK, they know more about what you are talking about and they can understand the vernacular. If for example you ring a motoring organistaion, someone in Basingstoke knows exactly where Crawley or Exeter are, somebody in Mumbai has no such geographical know how. They do it to save money but they just end up infuriating and alienating their cusomers.

Question: Hey..i want to get into finance..Im from mumbai. Am currently in 2nd year of MMS master of management studies? MMS is similar to an MBA/PGDBM..I hav chosen my specialization as finance..My college is not very reputed..most of the people in my institute end up doin sales/trading/mktg/tech support..etc. I want to get into stuff like securities research/analysis(equity,bonds) or derivatives..i feel sad tht despite doin my post graduation/MBA, im still not being able to get into the field i want. I hav applied on monster.com and i only seem to be getting trading/sales/call centre profiles..profiles like security/equity analyst,derivatives analyst require a few years of work experience..Im wondering what to do..Will doin CFA help..

Answer: Please visit the following sites and apply for freshers job as security/equity analyst,derivatives analyst wwww.india.com/jobs/india/financial+an… - 56k - jobsearch.monsterindia.com/searchresul… - 69k - www.indeed.co.in/jobs?q=Equity+Researc… - 63k -

Question: What is the difference between Centrally Sponsored Scheme and Centre Specific Scheme? Ministries have Centrally Sponsored Schemes like JNURRM and Rural Employment Guaranted Scheme, which they call Centrally Sponsored Schemes in which they give financial grants to State Government who implement the schemes at state level. Ministries also have the Schemes which they call Centre - Specific Scheme. In this category, , the schemes are financed directly by the Central Government, and the implementation is overseen and monitored by them directly. State Goverments have little to do here. Is there any official defintion of the Schemes? Is it the only difference between them as explained above?

Answer: it was said by rajiv gandhi that out of 100 paise only 15 paise reaches the target means 85 Paise is pocketed by administrative line up in centrally sponsored schemes 85 paise goes in pockets of central govt employees while in state sponsored schmes 8 5 paise lines the pocket of State machinary that is the reason between two elections you see the difference in networth of netas

Question: Pest phone calls....what to do about them? My partner receives at least 2 calls a day from an asian call centre (Group Finance) who try to offer finance. They have been told we're not interested but they don't care. When my partner is not in they decide to abuse me on the phone and talk dirty to me, telling me what he would like to do to me sexually, if I put the phone down, he calls back. I have spoken to a manager..who barely spoke english and asked repeatedly for them to take us from their mailing list. Their number is witheld and I cannot find a company under this name when I google it to make a complaint about. I have 3 young daughters and I worry that they will talk sexually to them too if they answer the phone. What can I do about this? And DR Tough love....if their number is held...it comes up as private number calling.....knob!

Answer: it definitely is not a business call, it's a plain and simple prank call. nobody working in a call center would do that because their conversations are automatically monitored and recorded. it might be the estranged father of your daughters or someone who knows your number and pretends to be asian. you almost appear stupid and dumb for not having observed those things. these pranksters definitely know that you're gonna blame the asians because they sounded like them. the poor asians get the blame and the bad guys get away with it because of your deficient and incapable judgment.

Question: Need certain information about any business in the private sector. Help? I am doing business coursework comparing the businesses in the public sector an private sector. I have already got the information for the public sector business, but now I need information about a private sector business. I need the following information about the business: finance; human resource management; research and development; production; service delivery; marketing; procurement; information technology services; sales; customer service call centres; management information systems; logistics. Does anyone know a PLC or Ltd business that you can get the information on? Please I really need this for my coursework, I am struggling so far. Thanks. Also, extremely important there needs to be a organisation structure chart. Similar to this one: http://www.cheshirefire.co.uk/images/Gal… If there are enough detail about the organisation structure I could make the chart myself.

Answer: Most public corporations publish their annual reports on their websites. You'll find quite a bit of the information in the reports. More detailed information on personnel below the level of company officer you're going to have to get via interview of current or former employees.

Question: I want a part time job but it seems to be impossible? I'm 16, i go to college, studying BTEC business and finance level 3, and looking for a part time job since the past 6 months. I have applied in many stores (Retailers) i even went to a call centre but they will recruit in January. Since the past 6 months i only recieved a call from Primark for an interview, i went for it but i never got contacted again, i need money and i want to save up for university. what shall i do to get a job???

Answer: There should be loads of supermarket jobs coming up for the Christmas period. Have you tried any of those? Possibly they'll keep you on after Christmas if you get one.

Question: I am thinking of separating from my Wife and need some advice????? My wife and I have been married for just over 5 years, we have a 5 year old son and 2 year old daughter. I have been feeling like our relationship is a joke. We fight all the time about trivial stuff. She is very lazy and un-motivated to do anything in life (eg: She is 27 and has only got her learners licence). I feel like I carry the relationship. I try to be responsible with money, but she gets cranky if she can't buy her 1256th handbag that she HAS to have. I do all the driving ( the 80km round trip to our works), I do all the grocery shopping, I drop the kids off and pick them up from care, I study part-time, I work a very demanding job in the Finance sector, and she works at a call centre earning less than half of what I do and thinks she has it harder. I have felt like calling the whole thing quits for so long now that it feels normal to think this way. I am just so scared for our kids because they truly are my all. I couldn't imagine not coming home to their cuddles every day. My son calls me his best friend and I love how we sit at night together the three of us just talking. I don't think my wife is mean, so I don't think she would try and keep the kids from me, but her family is quite manipulative and I would worry that they would try and get her to stir trouble. Does anyone have some serious advice for me as I am totally confused? Thanks for the advice guys. You have all got some very valid points (except for one person who finds it satisying to insult me - abuse reported). I have alot to think about. Cheers.

Answer: I have a two-part plan: 1. Stop fighting. You say you fight over "trivial" things, so they are obviously things where coming to some solution is unimportant. So quit it. Yes, you. It takes two people to fight, so if you quit, voila, no more fighting. Go cold turkey. When you feel like making an argumentative statement, stop yourself forcibly. 2. Be assertive. Don't spend money on anything you don't want to spend money on, and if she gets "cranky" let her be cranky. Stop making her problems into your problems. Stand up for yourself, do so in a positive, non-aggressive way, and you will start feeling better about yourself. Separation is not going to cure your problems. Please try something else.