Technical Services Manager Career Guide and Counseling

Question: What is the annual salary of a technical service manager for a onsite computer repair company? What is the annual salary of a technical service manager for a onsite computer repair company? What are their responsibilities? It would be great if someone could tell me that actually did this for living or worked in the same field.

Answer: The salary/remuneration for a particular job is the market value for a particular profession and designation at the city/town where the office is located. Job postings at websites like Monster, Yahoo HotJobs and Careerbuilder carry information about salaries. The Govt Dept of Labor, (www.bls.gov) Bureau of statistics has information about median salaries for different professions and details of additional compensation offered. Other online resources are salary.com and payscale. Your salary will also depend on your educational qualification and how you handle your career. More details and links to relevant websites available at http://tinyurl.com/rndxq

Question: Service Delivery Manager job pre-requisites? Hello, I will be attending an interview for a job as Service Delivery Manager with the Shared Infrastructure Services division of an insurance company. I'm trying to find out as much as I can regarding the technical aspects of the role as part of my preparation. The main responsibility of the job with the insurer is to act as the main management focal point towards the outsourced IT service provider to ensure they uphold the level of service outlined in the agreement. My background is not in IT, rather in customer service, technical support and business process outsourcing management within outsourced and offshore environments. From a business/process standpoint I think I am good, especially if I get some ITIL knowledge under my belt. However, I'm worried about the technical requirements. Does one need to be a 'technical expert' for this type of position? What level of knowledge would be sufficent to be effective, using industry certifications as a guage if possible. Thanks!

Answer: I am a SDM at a large corporation. ITIL is a good place to start but can be somewhat daunting in interpretation and mental absorption. So, focus on a short and long-term learning goal of ITIL, but don't sweat it immediately. As far as Technical knowledge, it is not a critical point for an SDM. Depending on the interpretation and implementation of Service Deliver in that company, it should be more focused on customer relations, costs, and forecasting of the Infrastructure needs for the enabling of the business. So, that is the short and sweet version. But, no.... technical knowledge shouldn't be big, unless they combine multiple roles. You will need to be technically minded enough to adapt to their way, and be able to pull in the resources based on your assessments at times. Good Luck!!

Question: Whats wrong with this resume? MANAGMENT SALES,TECH,NETWORKING CALL CENTER, AND GENERAL OFFICE, HELPDESK OBJECTIVE " To obtain a challenging position in management/General Office that would best utilize my experience in the sales retail computer IT and office skills. " Environment. This position should have many opportunities for an aggressive, dedicated individual with the problem " Solving, leadership, and organizational skills needed to advance. PROFESSIONAL HISTORY Current Employer Tiger direct Business Account Manager Business to business Sales Meeting sales goals Prospecting Client's Taking in/outgoing calls in a call center office setting. Faxing quotes daily to clients. Merchants Tire and Auto 3-2008/ " -Constant clear and concise communication with employees and management. " -Analyzing problems and developing solutions within an appropriate time frame. " -Performing services within the specified Just Tires Service Technician 2-2007/3-2008 " Constant clear and concise communication with employees and management. " -Analyzing problems and developing solutions within an appropriate time frame. " -Performing services within the specified CompUSA Inc. Raleigh, NC (December 05 - November 06) Technical Services Manager " Opening and closing store responsibilities, including cash management for a multi-million dollar store " maintaining Profit & Loss statements for the entire technical services department " Hiring, scheduling, training, and managing a team of 8-11 associates " Ordering, sourcing parts, and communicating with multiple vendors " Communicating and appropriately handling all customer issues, finding solutions to every problem " Motivating sales, upgrades, and all other technical services in order to maximize profit and sales " Providing support for all store staff and equipment Staples Office Supply Wake Forest/Cary, NC (October 03 -November 05) Electronics Lead / Key Holder / Manager-in-Training " Opening and closing store responsibilities, including cash management " Keeps sales team motivated and assures employees that they are valuable members of the Electronics team " Responsible for training and coaching associates' behaviors to ensure maximum sales " Reports to sales and general manager weekly numbers of planned sales and budget Accomplishments " As of May 2005, was the only employee to sell a Mobile Technology Plan " Acknowledged by several customers for exceptional service to corporate office " Exceeded corporate projected sales by over 50% during 2004 fiscal year " Maintained in the top 3 stores in the district for sales of Cable, Ink, Paper and Service plans (CIPS) Accelerated Language Academy Raleigh, NC (Jan 03 - July 06) " Network Designer/Administrator and Graphic Design Artist/OFFICE EXPERENCE " Answered in/outgoing phone calls " Signed in new clients " Maintained in/outgoing faxes " Handled in/outgoing Mail " Filed all documents in office " Designed and installed computer network " Made visits to maintain and upkeep network/servers " Designed advertisements and brochures to increase involvement in the academy " OFFICE ENVIRONMENT Accomplishments " Handled network troubleshooting for eleven computers " Customized network to fit customers needs with minimal problems COMPUTER SKILLS " Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux " Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher) " Photoshop 7.0 Illustrator AS400 Symantec Products " Panda Internet Security McAfee Products Lotus Notes " Symantec Ghost " Acronis " Configure " Linux/server EDUCATION " ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005 " Wilfred Laurier University Kitchner, Ontario September 2001-December 2002

Answer: The first, most obvious, problem is all the mistakes in grammar and sentence structure; this will put off potential employers. Ask someone to correct your use of grammar. Also, the two extra objectives seem superfluous and a bit pushy: "should". And, most importantly, a resume should be written for a specific job application in mind. This one seems to be too general. Depending on the place you live, there are a lot of government funded services that will assist you with writing a good resume. I would make use of those, if I were you. Also, visit the library and read a good modern book on resume writing. I am not an expert, but I do have a lot of experience in writing resumes, and this one shows some fundamental problems.

Question: Please review this resume and tell me what you think.? Objective I would like to apply myself to an executive-level position with responsibilities in Technical Support and Customer Relations. Strengths • Project Management Team Building & Leadership • Staffing & Budgeting Planning & Scheduling • Process Improvement • Customer Service and Support • Call Center, Management, Telephony, Computer Telephony Integration • Proven ability to reach goals. COMPUTER SKILLS • Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux • Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher) • Photoshop 7.0 Illustrator AS400 Symantec Products • Panda Internet Security McAfee Products Lotus Notes • Symantec Ghost • Acronis • Configure • Linux/server Accomplishments • Single handedly handled network troubleshooting for eleven computers • I directed the customer service and technical support for a fortune 500 company • As of May 2005, was the only employee to sell a Mobile Technology Plan • I have exceeded corporate projected sales by over 50% during 2004 fiscal year • I have acknowledgement by several customers for exceptional service to corporate office locations. Experience Current Tiger direct Business Account Manager Business to business Sales • Meeting sales goals • Prospecting Client’s • Taking in/outgoing calls in a call center office setting. • Faxing quotes daily to clients. CompUSA Inc. Raleigh, NC (December 05 – November 06) Technical Services Manager • Opening and closing store responsibilities, including cash management for a Multi-million dollar company. • maintaining Profit & Loss statements for the entire technical services department • Hiring, scheduling, training, and managing a team of 8-11 associates • Ordering, sourcing parts, and communicating with multiple vendors • Communicating and appropriately handling all customer issues, finding solutions to every problem • Motivating sales, upgrades, and all other technical services in order to maximize Profit and sales • Providing support for all store staff and equipment Accelerated Language Academy Raleigh, NC (Jan 03 – July 06) • Network Designer/Administrator and Graphic Design Artist/OFFICE EXPERENCE • Answered in/outgoing phone calls • Signed in new clients • Maintained in/outgoing faxes • Handled in/outgoing Mail • Filed all documents in office • Designed and installed computer network • Made visits to maintain and upkeep the network and servers. • Designed advertisements and brochures to increase involvement in the academy. • OFFICE ENVIRONMENT Merchants Tire and Auto 3-2008/ • Analyzed problems and developed solutions within an appropriate time frame. • Made constant clear communication with employees and management. Just Tires Service Technician 2-2007/3-2008 • Made constant clear and concise communication with employees and management. • Analyzed problems and developing solutions within an appropriate time frame. • Performed services within the specified timeframe. EDUCATION • ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005 • Wilfred Laurier University Kitchner, Ontario September 2001—December 2002 References • Available on request.

Answer: First of all, be sure you can use a font or eliminate words to make sure you can fit it on two pages, most. For your level of experience, that would be sufficient, where one page would be too cramped and actually difficult to read. You can eliminate redundancies such as "References available on request" if they are spilling onto a third page. (Can't tell on yahoo) When you finish your resume, take care to use consistency with heading sections with ALL CAPS (e.g., Objective isn't, but Education is) Not sure why OFFICE EXPERIENCE (respelled) and OFFICE ENVIRONMENT are all caps. Use your starting date on your current position, to make it look like your other jobs. Either spell out the months or abbreviate but be consistent. Use capitalization and lower case consistently. (e.g., "Mail"?) My personal opinion is there are too many categories (4) before the actual work experience, but that the content is very valuable. Could you move the computer skills below the experience? Could you combine Strengths and Accomplishments (maybe not but worth a look)? For the Objective, could you make it more "active" than you would like to apply for a job, e.g., Objective: Executive position in Technical Support and Customer Relations in the ____ industry. Even better, maybe you call it a Summary and you describe what you're bringing to the table. I am not sure that customer service and tech support even has any executive level positions? is what you are looking for to be the manager of a support dept? If so, say so. You might be mixing up your Canadian terminology with American. Have an American in your industry to review your revised resume before submitting it. Please use spell check on your resume before sending it to anyone else. Your experience *should* speak for itself, but when there are sloppy spellings, etc. in a resume, an employer is going to ask, where else is her attention to detail lax?

Question: how do I stand out at an interview for a call center/helpdesk? This is for a temp to hire postion. my resume is below. this is not in word doc but look correct that way as far as spacing. OBJECTIVE Executive-level position with responsibilities in Technical Support and Customer Relations, Customer service and Call center STRENGTHS • Project Management Team Building , Leadership • Staffing , Budgeting Planning , Scheduling • Process Improvement • Customer Service and Support • Call Center, Management, Telephone Skills and Computer Telephone Integration • Proven ability to reach goals COMPUTER SKILLS • Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux, Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)Photoshop 7.0 Illustrator, AS400 Symantec Products, Panda Internet Security, McAfee Products, Lotus Notes, Symantec Ghost , Configure Linux/server ACCOMPLISHMENTS • Provided independent network troubleshooting for eleven computers • Oversee the customer service and technical support for a Fortune 500 company EXPERIENCE Tiger Direct ( August 2008-Present) Business Account Manager Vendor Sales • Meeting sales goals • Assessing clienteles needs, profiling clients • Taking in/outgoing calls in a call center office setting. • Faxing quotes daily to clients CompUSA Inc, Raleigh, NC (December 2005 – November 2006) Technical Services Manager • Opening and closing store responsibilities, including cash management for a multi-million dollar company • Maintaining Profit & Loss statements for the entire technical services department • Hiring, scheduling, training, and managing a team of 8-11 associates • Ordering, sourcing parts, and communicating with multiple vendors • Motivating sales, upgrades, and all other technical services in order to maximize Profit and sales Accelerated Language Academy Raleigh, NC (January 2003 – July 2006) • Network Designer/Administrator and Graphic Design Artist • Directed in/outgoing phone calls • Maintained in/outgoing faxes • Processed in/outgoing mail • Designed and installed computer network Merchants Tire and Auto (March 2008) • Analyzed problems and developed solutions within an appropriate time frame Just Tires Service Technician (February 2007-March 2008) • Provided clear and concise communication with employees and management • Analyzed problems and developing solutions within appropriate time frame EDUCATION • ECPI Technical College Raleigh, A+ Certification (Pending) May-June 2005 • Wilfred Laurier University Kitchner, Ontario, September 2001—December 2002

Answer: Easy--- The focal point of your job on the helpdesk is to satisfy that customer by any means necessary. You might not have the right answer at the right time. But, inform your interviewer that your primary purpose is to GET that answer for that customer, no matter what. Always be informative to that customer. Be honest...even when you lie...to that customer. ALWAYS be courteous and friendly...even when you don't feel like it. The customer is the company's bread n butter; thus, it is YOUR bread n butter. If you demonstrate this to that interviewer, you will get that job, even if other candidates know more than you.

Question: how do i find a client for my staffing Services business ? We are pleased to introduce ourselves as Vcare HR Solution Inc. a leading Information Technology Solutions firm providing comprehensive Temporary and Permanent staffing Services and Microsoft Technology Solutions to companies, educational institutions and government agencies. In today's information age, it is vital that your organization has quick access to the technical IT professionals required to meet business challenges as they emerge. We have extensive experience in the rapid delivery and management of a wide range of IT Consultants, from entry-level positions to senior executives, across many industries. Our service offerings are designed to either augment or replace an organization's internal technical personnel for key projects or on an ongoing basis. With a network of over 10,000 pre-screened candidates in its proprietary database and access to millions of additional candidates through leading North American job boards, Vcare is able to meet the complete staffing needs of its existing and potential clients. Whether you are looking for a single IT Consultant or an entire project team, contract or permanent, count on Vcare to ensure that the right fit is made. Vcare 's Account Managers and Technical Recruiters will ensure that the right IT representative is placed in your position every time. All of our Temporary IT Consultants are personally interviewed and validated through reference checks. We offer security checking and technical testing customized to your needs. Below are our special services for you to decide Why Vcare HR Solution Inc? 1.We have online Request staffing form which enables the employer/client company to upload their specific job description 2.Our Account Managers/Recruiters are scanning/reviewing through a thousand of new resume online from our web site database as our company is one of the popular one focusing in recruiting IT consultant for North America. 3.We are backed up by latest technology so we can provide prompt service/assistance to the employer and employee’s for their administrative task like running the payroll, invoicing and online hassle free timesheet tracking system for both and much more 4.We guarantee low price consultants for your projects as we believe in growing together in business by minimizing our margins 5.We guarantee submission of resumes in 72 hrs as our office recruiters’ work 24/7…. Please contact us for any IT staffing requirement for your established organization, we will be glad to join hands in your success. Looking forward for favorable response.

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Question: Is being a business analyst a real job? Do Indian IT companies value business analysts? I have 11 years of IT experience, mostly technical in services companies. I know i enjoy interacting with clients and culling out requirements, but Indian IT companies what you to either be an architect or a manager. To be a BA you need to be heavy hitting domain expert. Is my reading wrong?

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Question: i 've offer letter from SHELL NIGERIA INC, NIGERIA,it is true? that company address: MR. MOHAMMED ABDUL HEAD, EXP. EMPLOYEE RELATIONS SHELL NIGERIA INC, NIGERIA CC: General Manager, Expatriate Technical Support Services, Shell, Nigeria THEY ASK: You shall be required to furnish us with your valid ECOWAS residence, work permits and identification card on or before the 10th of OCTOBER, 2007 as a proof of readiness to join the WAGP project team in the due time as stipulated above for your job resumption with the SHELL in Nigeria and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the SHELL in Nigeria.

Answer: OF COURSE NOT!!!! It's a scam to do identity theft. You give them your information, and then they impersonate you for financial fraud. If you didn't apply to Shell then it's a fraud 110%.

Question: How can I find a firm to sponsor me to work in the UK? Accountancy/Office Manager/Administrative/Secretarial background, good organisational, customer service and technical skills, Bachelor of Science degree in Business Education. Prefer Aberdeen, Edinburgh or Manchester area.

Answer: MC!! with all the degrees and management qualifications you are stating i would have thought you were well able to know your way around to execute the simple task of contacting Edinburgh or Manchester by picking at random a specialist company and forward your CV they would most probably snatch your arm off and arrange sponsorship come on get to it man. I suspect your from S Africa am i correct? Good Luck

Question: technical problem with 2006 civic honda? need assistance...? the battery emptied several times (3 times since purchase 4.2006). we changed the battery the first time around. then it emptied again, so we had to jump start it. recently,when i start the car, i noticed difficulity in doing so as if there is not enough power in the battery to start the car! then, it seized to start at all several days ago; however, lights and all are still workiong fine. so later, i tried to jump start it AGAIN but it wont keep running what so ever (it would start but it stops right away). what do you think the problem is? is it electrical leakage? or some other problem? please help coz car dealers in this country are un trust worhty and a bunch of theives...i wish i was in the states... oh by the way, i contacted the service manager and he claims that it must be my mistake (that i keep one of the lights on!!!). i havent taken it there yet. i will as soon as they pick it up.

Answer: Are you sure you want to be in the states with steve_o79? He didn't even read your question! I would go with the alternator problem. Some times a defective battery will kill an alternator so have them both tested properly.