Technical Support Career Guide and Counseling

Question: What is it like to work as a technical support associate for Google? I'm thinking of applying for job in google as a technical support associate, I've heard a lot of good stuff in having a career in google and how different they are from most corporate work place. What is it like to work as a TSA there? How is the working environment in google?

Answer: It's the best place in the world to work. Your chances of getting a job here are very slim. google gets thousands of resumes everyday from people such as yourself. Pardon me Yahoo, but click on Google and you can find out about them and there corporate campus. Who wouldn't want to work there. (Sorry if I offended you Jerry Yang.)

Question: Does MCA fresher with linux certification start out as technical support? I am doing MCA and plan to complete Red Hat Linux certification (RHCE) and CCNA. After completing my MCA will I have to start out as technical support engineer/service engineer/desktop engineer? Isn't there a chance that I will languish in these roles as these aren't high profile roles.

Answer: Certs are great, but experience is what really impresses an interviewer. If you have very little or no work experience, you are likely to start out in some sort of support role. This actually makes sense for the employer. Why would they let you make design decisions before you've proven yourself? It's especially important to them, considering you aren't familiar with their network. Don't worry about it, though. If you're eager to learn and willing to take on responsibility, you will be noticed. Bosses do pay attention to who does what, although they also have to balance the personality of their team members. If the new young hot-shot gets promoted within a week of joining the company, or is hired into a very cherry position, it could easily anger the rest of the team that has been there for years. For that reason, sometimes the new hire is forced to spend some time in a more junior role. This lets the team see what he's capable of.

Question: What can I do after working in technical support for a while? I have done technical support for both the government and private sector. I am so bored out of my mind, but I have no clue what to do next. Can anyone give me some advice as to which way to go after being in technical support? I want to be in a more challenging position, and one that has more responsibilities. I would greatly appreciate your feedback!

Answer: I started out in tech support for a unix company years ago, that got old real quick. I went back to school and got more education and started my own tech support business, building mostly high end game computers, but also work stations running linux for the business sector, as well as private individuals.

Question: What do you call someone that does technical support? Someone that does surgery is a surgeon. Someone that works on cars is a mechanic. Someone that does technical support is ________. ?? I'm trying to write my bio and don't want to use my full job title because it might sound pretentious. I want to use a more generic description. No, I'm not really a consultant. "Consultant" would imply that I'm contracted as as individual. I work for a business.

Answer: not necessarily a one word answer you are a technical support consultant

Question: from technical support job is it possible to shift to networking job? i just completed myy B.E(comp sc). my aggregate is less .so for some time i plan to take up technical support job. will this work experience be counted?? will i be able to shift to networking job like systema adminstrator ?

Answer: It will give you a foundation , but going from a desktop tech to a Network admin is a major leap

Question: What can I do with a PC Technical Support Certificate from 2 year college? I'm going to a 2 year tech college and want to get a PC Technical Support Certificate, but I want to know what jobs I can get with this.

Answer: The best thing you can do is to go on to a four year college and get a BS. Then lots of doors will open for you. If you choose not to, then you will be relegated to lower paying tech support jobs without much of a chance for advancement.

Question: Key words for Technical Support power equipment lawn and garden industry? I am currently a technical support training coordinator. My wife got transferred across the country in her job. I was wondering if anybody could think of some catch phrases for me to look for a job. I would like to stay in the same industry but work out of my home. Does anyone have any suggestions?

Answer: well recession is really eating everybody's job. I am moving to france because of this.

Question: How can I reach technical support via the phone? I need to have a phone number to be able to speak to a live technical support person!

Answer: Call 1-866-sbc-dial for yahoo 1-800-474-6836 for hp That's the only ones I know, but I am sure there are other ones for other brands of computers. Oh yeah, you might try the geek squad at Best Buy, they might can help.

Question: Which company could I get the best IT Technical support with higher salary around Thailand? I want to get good job and good salary with my Technical support.

Answer: Check with IBM, EDS, Hewlett Packard - supporting automotive industries in Thailand.

Question: Has anyone ever successfully contacted Yahoo technical support before? I'm having trouble getting my emails on my phone and my service provider suggested I contact yahoo directly. To resolve the issue because my aol account didn't have any trouble during setup. I can't get any information or technical support from Yahoo because I'm not a business customer.

Answer: in your email on the bottom click contact and follow the links,,, they respond quickly for me and i am not a business customer

Question: Salary of Linux/network system administrator And Technical support personnel at Singapore? I would like to get some idea about the salary range (in SGD) in Singapore of a Linux/network system administrator And Technical support personnel with 6-7 years of work experience. How much salary i could get in both system administration post and technical support job post ?

Answer: Depends on many things. Everyone approaches this process differently, so use the tips that work best for you. More information, tips and help at http://moreaboutsalary.blogspot.com/

Question: what are the possible questions during an interview for technical support executive post ? i going to attend an interview for technical support executive opening . can u suggest some sites where i can find information regarding computer hardware and networking.

Answer: I work as a TSR. (Technical Support Rep) It really depends what kinda tech support your gonna be doing. If your going to be doing Internet be sure you can answer the basics like what does tcp/ip stand for, what the protocols for pop email clients are. How do you do an ipconfig on XP and on 98. (they are different) What is DHCP, what is DNS. How do statically assign an IP or unassign a static IP in 98, XP and Vista, etc. Those were some of the questions asked of me during the interview. You also may want to learn your basic ports, like port 80, 8080, 23, 21, 45, 995, etc. It also doesn't hurt. If your going for hardware I'd make sure you know your basic A+ like how many pins are on what what connectors like monitor cables, mice and keyboard cables etc. The difference between usb and firewire, what RAM stands for, how many bits to a byte, what is static electricity and how do you keep from shocking cards or boards. it also does not hurt to know about the company your interviewing with, tell them a little bit about their product or history to show genuine interest beyond a paycheck and just wanting a job. In one interview a friend of mine took he had to assemble a computer out of parts laying on a table. I would think that is rather rare for an interview but you never know.

Question: what should i major in college to be technical support? i want to be a technical support person, like at dell or wherever. what should i major in college?

Answer: Information Technology.

Question: How can i contact Yahoo for technical support? I need to contact Yahoo for technical support but cant find a phone number or email address for assistance.

Answer: There should be a help caption. Try going to that.

Question: Is being in technical support a really bad choice for women? I have got a job in technical support for a leading MNC. The profile involves talking to customers abroad and troubleshooting and solving their computer problems via the telephone. Is this a good thing to do for me as I am a female and it might involve working at hours of the night. Also what's the job progression like in this field?? Also I have a Masters in International Business, would I be able to use this in this field at any point of time??

Answer: I've always been pretty ambitious, and the best advice a boss once gave me is this: the reason they put steps on a ladder is because you can't get to the top in one go. Any job is what you make it to a certain extent. Think glass half-full, not half-empty - if this is a male-dominated area, doesn't being female give you a point of difference you can harness to stand out? I wouldn't immediately think this is a disadvantage. I've run a number of call centres over the years. I've found there are two basic types of people: those who are there to stay, and those who are there to leave. You sound like the latter. That is, you'll want to find opportunity to go do something else and you're using this role to prove yourself to people who can help that. The fact you're in an MNC gives you opportunity. Focus on doing your job exceptionally well. Ask questions about how you're assessed, what the benchmarks are, and think about what you can do to beat them so you stand out to people who can help you advance. Don't worry about your Masters right now. That'll be useful in time with business experience under your belt. And once you're a couple of rungs up the ladder, you'll have a different perspective - seeing how you can jump to a different ladder heading perhaps in a far more exciting direction.

Question: Have you ever called technical support and pretended you were a celebrity? you know, you call up technical support and your like... "Hey... this is Keanu Reeves... yeah, you'd think i'd be able to hook up my wireless network, but well, between turning down all the scripts i get and going to all those posh celebrity events i don't ever have the time to read the manual... Modem?!. what the heck does that mean?.."

Answer: Keanu Reeves? Is he related to Christopher Reeves? Wait, huh? What are you thinking of? Keanu? I think you mean the King. That is Elvis and nobody messes with Elvis and gets away with it. That is what you meant tho? Right? I think I forget what I was going to think about right there. Never mind.